Privacy Policy

This Privacy Policy explains how CallSyncMedia LLC (“CallSyncMedia,” “we,” “us,” or “our”) collects, uses, shares, and protects information in connection with our website, applications, portals, and our nationwide Pay Per Call network connecting advertisers and buyers with publishers.

By using our website or services, or by submitting an application, you acknowledge the practices described in this Privacy Policy. Please also review our Terms of Service.

Depending on how you interact with us, the information we collect may include:

• Name and job title
• Company or business name
• Email address and phone number
• Website address and business address
• Account and login information for our portals
• Advertiser/buyer and publisher application information
• Campaign information and tracking-number information
• Call metadata and performance or reporting information
• Billing and payment-related business information, when applicable
• IP address, browser and device information, and website usage information, when collected

When you apply as an advertiser or buyer, we collect the information you provide in the application, which may include your contact details, job title, company name, website, industry, business address, call types and geographic coverage you are interested in, estimated call volume, pricing and call-duration preferences, call routing preferences, destination phone number, business hours, campaign details, and how you heard about us. We use this information to review your application and to evaluate and set up a potential business relationship.

When you apply as a publisher or affiliate, we collect the information you provide in the application, which may include your name, email address, phone number, company or entity type, website, country, traffic sources, industries of interest, and expected call volume. We use this information to review your application, assess traffic quality and compliance, and evaluate a potential business relationship.

If you are approved and given access to a CallSyncMedia portal, we collect and maintain account information such as your name, email address, login credentials, account settings, and records of your activity within the portal. This information is used to authenticate you, provide portal features, and maintain the security of your account.

In operating our network, we and our service providers may process campaign information, tracking-number assignments, and call metadata such as call date and time, duration, the originating and destination numbers, routing details, call outcomes, and related performance and reporting data. This information is used to route calls, attribute performance, provide reporting to advertisers and publishers, support billing and payouts, and detect fraud or non-compliant traffic.

When you visit our website or portals, certain information may be collected automatically, such as your IP address, browser type, device information, operating system, referring pages, pages viewed, and the dates and times of your visits. This information helps us operate, secure, and improve our website and services.

Our website and portals may use cookies, local storage, and similar technologies that are necessary for core functionality, such as keeping you signed in and remembering preferences. You can control cookies through your browser settings; however, disabling certain cookies may affect how our website or portals function.

We may use the information we collect to:

• Review and respond to advertiser/buyer and publisher applications
• Provide, operate, and maintain our network, website, and portals
• Route and track calls and provide campaign reporting
• Process billing, invoicing, and payouts where applicable
• Communicate with you about your application, account, or campaigns
• Monitor quality and compliance, and prevent fraud or misuse
• Improve and secure our services
• Comply with legal obligations and enforce our agreements

We may share information in the following circumstances:

• With advertisers, buyers, and publishers as necessary to operate campaigns, route calls, and provide reporting
• With service providers who perform services on our behalf
• When required by law, regulation, legal process, or to protect the rights, safety, or property of CallSyncMedia or others
• In connection with a merger, acquisition, financing, or sale of all or part of our business
• With your consent or at your direction

We rely on third-party service providers and platforms for functions such as website hosting, data storage, authentication, call tracking and routing, communications, and payment processing. These providers may access information only as needed to perform services for us and are expected to protect it appropriately.

We may use your business contact information to send you communications about our services, your application, or your account. You may opt out of promotional emails at any time by following the instructions in the message or by contacting us. Operational messages related to your account or campaigns may still be sent.

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including maintaining business relationships, providing reporting, resolving disputes, enforcing our agreements, and complying with legal, accounting, or regulatory requirements.

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You may request access to, correction of, or deletion of information you have provided to us, subject to our legal and contractual obligations. You may also opt out of promotional communications. To make a request, contact us at info@callsyncmedia.com. We may need to verify your identity before responding.

Residents of certain U.S. states may have additional rights regarding their personal information under applicable state privacy laws, which may include the right to know, access, correct, or delete certain personal information, and to opt out of certain processing. These rights depend on your state of residence and whether the applicable law applies to our activities. To submit a request, contact us at info@callsyncmedia.com. We will respond as required by applicable law and will not discriminate against you for exercising any rights you may have.

Our website and services are intended for businesses and are not directed to children under 13 (or a higher age where required by law). We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will take appropriate steps to delete it.

Our website and portals may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of our website or services after an update constitutes acknowledgment of the revised Privacy Policy.

If you have questions about this Privacy Policy, please contact us: