Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the CallSyncMedia website, platform, and related services operated by CallSyncMedia LLC (“CallSyncMedia,” “we,” “us,” or “our”). By accessing or using our website or services, submitting an application, or otherwise engaging with CallSyncMedia as an advertiser, buyer, or publisher, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you may not access or use the CallSyncMedia services. If you are using the services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

CallSyncMedia is a nationwide Pay Per Call network that connects advertisers and buyers seeking inbound phone calls from prospective customers with publishers and affiliates who generate consumer interest in their services. We facilitate the routing, tracking, and reporting of qualified phone calls between publishers and advertisers. CallSyncMedia is a performance marketing intermediary and is not a party to the underlying transactions, campaigns, or business relationships between advertisers and publishers.

Advertisers and buyers use CallSyncMedia to receive inbound calls from consumers interested in their services. By submitting an advertiser or buyer application, you certify that the information you provide is accurate and complete, and that you are authorized to represent the business named in your application.

Acceptance of an advertiser or buyer application is at CallSyncMedia’s sole discretion. Any campaign placed through the network is subject to the specific campaign terms, targeting criteria, and pricing agreed upon between you and CallSyncMedia in the applicable insertion order, insertion order form, or campaign agreement.

Advertisers are responsible for handling the calls they receive in compliance with all applicable laws and regulations, including consumer protection, telemarketing, and call-recording requirements that apply to their business and location.

Publishers and affiliates use CallSyncMedia to connect call traffic with advertiser campaigns. By submitting a publisher application, you certify that the information you provide about your traffic sources, promotional methods, and business is accurate and complete, and that you are authorized to represent the entity named in your application.

Acceptance of a publisher application is at CallSyncMedia’s sole discretion. Once accepted, your participation is additionally governed by the terms of your publisher agreement and any campaign-specific terms provided to you. Publishers must only send traffic that has been approved by CallSyncMedia and must not misrepresent the content, source, or intent of the calls they generate.

Access to certain parts of the CallSyncMedia platform, including advertiser and publisher portals, may require an account. You agree to provide accurate, current, and complete information during registration and to keep it up to date.

You are responsible for safeguarding your account credentials and for all activity that occurs under your account. You must notify us promptly at info@callsyncmedia.com if you believe your account has been accessed without authorization. CallSyncMedia is not liable for losses caused by unauthorized use of your account, but you may be liable for our losses or the losses of others due to such unauthorized use.

All call traffic delivered through the CallSyncMedia network must comply with the campaign criteria established for each advertiser campaign, including geographic targeting, call duration thresholds, approved verticals, and any restrictions on traffic sources communicated to you.

CallSyncMedia may monitor, record, or analyze call traffic for quality assurance, fraud prevention, and compliance purposes. Traffic that does not meet campaign criteria, is generated through prohibited methods, or is otherwise determined by CallSyncMedia to be invalid, fraudulent, or non-compliant may not be credited, and may result in the suspension or termination of your participation in the network.

Call tracking, call routing, and performance reporting for campaigns on the CallSyncMedia network are provided through our tracking systems and designated third-party tracking providers. Reporting data made available to you is intended to reflect call activity associated with your campaigns or traffic sources.

While we work to provide accurate and timely reporting, tracked metrics may differ from the records of telephone carriers, tracking providers, or your own systems due to factors outside of our control, including carrier differences in call duration calculations. Unless otherwise agreed in writing in an applicable campaign agreement, CallSyncMedia’s tracking and reporting data will govern determinations of qualifying call activity.

Fees, payouts, billing periods, and payment methods for advertisers and publishers are established in the applicable insertion order, campaign agreement, or publisher agreement, and are not set by these Terms. You are responsible for reviewing and complying with the payment terms specific to your account.

CallSyncMedia may withhold payment of amounts reasonably suspected to result from fraud, prohibited traffic, or a violation of these Terms or an applicable agreement, pending resolution of the underlying issue. You are responsible for any taxes applicable to payments you make to, or receive from, CallSyncMedia, other than taxes on CallSyncMedia’s own income.

You agree not to use the CallSyncMedia services to:

• Generate calls or traffic using fraudulent, deceptive, automated, or incentivized methods, or through any traffic source not approved by CallSyncMedia;
• Make robocalls, prerecorded calls, or artificial voice calls to consumers, or otherwise place calls using automatic telephone dialing systems, except where expressly permitted by CallSyncMedia in writing and in full compliance with applicable law;
• Call consumers who have registered on any applicable do-not-call registry, who have asked not to be contacted, or outside the hours permitted by applicable telemarketing rules;
• Mislead consumers about the identity of the caller, the purpose of the call, or the product or service being offered;
• Promote products or services in verticals or jurisdictions where such promotion is unlawful, or in any vertical that CallSyncMedia has not approved for your account;
• Interfere with, disrupt, or attempt to gain unauthorized access to the CallSyncMedia platform, tracking systems, or other users’ accounts;
• Reverse engineer, scrape, or harvest data from the CallSyncMedia platform, or use CallSyncMedia tracking numbers or reporting data outside the scope of your permitted campaigns;
• Use the CallSyncMedia name, logo, or trademarks without our prior written consent, in a manner that misstates our involvement in a campaign or implies an endorsement that does not exist.

You agree to comply with all laws, rules, and regulations applicable to your use of the CallSyncMedia services and your participation in Pay Per Call marketing, including without limitation:

• The Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), and the rules of the Federal Trade Commission and Federal Communications Commission;
• State and federal do-not-call requirements and telemarketing licensing rules;
• Call-recording consent and disclosure requirements applicable to each party;
• Advertising, consumer protection, privacy, and data protection laws applicable to the audiences you contact or the traffic you generate.

Each party is responsible for its own compliance obligations arising from the calls it places, receives, or generates through the network.

The CallSyncMedia name, logo, website design, tracking technology, and all related content and materials are the property of CallSyncMedia LLC or its licensors and are protected by intellectual property laws. You may not use, copy, modify, or distribute any CallSyncMedia materials except as expressly permitted in these Terms or in a separate written agreement with us. You retain all rights to the content, marks, and materials you submit to or through the CallSyncMedia services, and you grant CallSyncMedia a limited license to use them solely as necessary to provide the services.

The CallSyncMedia services may rely on third-party providers for call tracking, routing, analytics, communications, hosting, and other functions, and may link to third-party websites or services. We do not control and are not responsible for third-party services, their availability, or their content. Your use of any third-party service may be subject to that provider’s own terms and privacy policy.

The CallSyncMedia services are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

CallSyncMedia does not warrant that the services will be uninterrupted, error-free, or secure, that any particular volume or quality of calls will be delivered, that any specific campaign results will be achieved, or that reported data will be complete or accurate in every instance. We do not control or endorse the products or services promoted through the network, and any business dealings between advertisers, buyers, and publishers are solely between those parties.

To the maximum extent permitted by law, CallSyncMedia, its owners, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising from or relating to these Terms or the CallSyncMedia services, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by law, CallSyncMedia’s total aggregate liability arising from or relating to these Terms or the services will not exceed the greater of the amounts paid or payable by you to CallSyncMedia in connection with the services during the three (3) months preceding the event giving rise to the claim, or five hundred dollars (USD $500).

You agree to indemnify, defend, and hold harmless CallSyncMedia LLC and its owners, employees, and agents from and against any claims, demands, losses, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising from or relating to (a) your use of the CallSyncMedia services, (b) the calls, traffic, or content you generate, place, receive, or distribute through the network, (c) your violation of these Terms, any applicable campaign or publisher agreement, or any applicable law or regulation, or (d) any dispute between you and a consumer, advertiser, publisher, or other third party.

You may stop using the CallSyncMedia services at any time. CallSyncMedia may suspend or terminate your access to the services, including your account and any active campaigns or traffic sources, at any time and for any reason, including if we reasonably believe you have violated these Terms, an applicable agreement, or applicable law, or if your traffic or campaigns create risk of harm, fraud, or legal exposure for CallSyncMedia, its advertisers, or its publishers.

Upon termination, the rights and licenses granted to you under these Terms end immediately. Sections that by their nature should survive termination, including intellectual property, disclaimers, limitation of liability, indemnification, and governing law, will survive.

We may update these Terms from time to time. The “Last Updated” date at the top of this page will reflect the date of the most recent revision. Material changes will be posted on this page, and where appropriate we may provide additional notice by email or through the platform. Your continued use of the CallSyncMedia services after a revised version of these Terms becomes effective constitutes your acceptance of the updated Terms.

These Terms and any dispute arising out of or relating to them, the CallSyncMedia services, or your participation in the CallSyncMedia network will be governed by the laws of the United States and the State of Delaware, without regard to conflict-of-law principles. The state and federal courts located in Delaware will have exclusive jurisdiction over any such dispute, and you consent to the personal jurisdiction of those courts.

If you have questions about these Terms or the CallSyncMedia services, contact us at: